Privacy Policy

At Ocean View Owl Retreat, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding your stay.

Information We Collect

We may collect the following information when you use our website or contact us:

• Name
• Email address
• Phone number
• Booking or reservation details
• Messages submitted through our contact forms
• General website usage information, including browser type, pages visited, and device information

How We Use Your Information

We use your information to:

• Respond to booking inquiries and requests
• Confirm reservations and communicate about your stay
• Provide customer support
• Improve our website and guest experience
• Send important updates regarding your reservation
• Meet legal and administrative requirements

We only collect information necessary to provide our services.

Booking Information

When you submit a booking inquiry or reservation request, your information is used solely to process your request and communicate with you about your accommodation.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors interact with our website. Cookies help us improve website performance and user experience.

You can disable cookies through your browser settings at any time.

Third-Party Services

Our website may contain links to third-party services, including:

• Airbnb
• Google Maps
• Google Reviews
• Social media platforms (Facebook, Instagram and Tiktok)

These third-party websites have their own privacy policies, and we are not responsible for their practices.

Website Analytics

We may use analytics tools such as Google Analytics to understand website traffic and improve our website. These services collect anonymous usage information and do not identify individual visitors.

Data Protection

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared when:

• Required by law
• Necessary to process your booking or requested service
• Needed to protect our legal rights

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information where legally permitted
• Withdraw consent for future communications

To make a request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Ocean View Owl Retreat

• 6270 Owls Nest Place East Sooke, BC V9Z 1A9 Vancouver Island, British Columbia, Canada
• Phone: +1 (778) 678-2524
• Email: oceanviewowlretreat@gmail.com